Player support
How can we help?
Use the Help area inside Mythlyx for gameplay, account and purchase support. It includes contextual diagnostics without exposing passwords or security codes.
Account and sign-in
For sign-in, passkey, session, profile, export or deletion help, sign in to Off2it Passport and open Account help. Passport will never ask you to send a password, recovery code, passkey or session token.
Purchases
Open Mythlyx, go to Help, and include the provider order reference shown in your receipt. Do not send full payment-card details. App-store refunds are managed under the store’s own process.
Report a problem
In Mythlyx, open Help and choose the closest topic. Include what you expected, what happened, and the approximate time. For urgent account security concerns, secure your Passport sessions first.
Service information
When a service incident is active, in-app notices and the Help area will provide the latest available guidance. Please retry only after the stated recovery time to avoid duplicate actions.